Privacy Policy
1. Introduction

Welcome to Sreeani Physiotherapy Clinic. We respect your privacy and are committed to protecting the personal information you share with us through our website and services.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, book appointments, or use our physiotherapy services.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information when you interact with our website or clinic:

Personal Information

Name
Phone number
Email address
Residential address, if provided
Age or date of birth, where required

Health and Medical Information

Medical history and existing health conditions
Details about injuries, pain, or physical discomfort
Previous treatments and rehabilitation history
Information relevant to physiotherapy assessment and treatment

Appointment Information

Preferred appointment dates and times
Treatment preferences
Appointment and consultation history

Technical Information

IP address
Browser type and device information
Website usage data and browsing activity
Cookies and similar tracking technologies

3. How We Use Your Information

Sreeani Physiotherapy Clinic may use the information collected for the following purposes:

To schedule, confirm, and manage appointments.
To understand your health concerns and physiotherapy requirements.
To provide appropriate consultations and personalized treatment recommendations.
To communicate appointment confirmations, reminders, and follow-up information.
To respond to your questions, feedback, and enquiries.
To improve our website, services, and patient experience.
To maintain clinic records and comply with applicable legal requirements.

We use your personal information only for legitimate purposes related to our clinic operations and patient care.

4. Medical Information and Confidentiality

We understand that medical and health information is personal and sensitive. Any health-related information shared with us is handled with appropriate confidentiality and used only for purposes related to patient care, treatment, and clinic administration.

We take reasonable steps to ensure that access to patient information is limited to authorized personnel who require it to perform their professional responsibilities.

5. Sharing of Information

Sreeani Physiotherapy Clinic does not sell, rent, or trade your personal information to third parties.

We may share relevant information in limited circumstances, including:

With authorized healthcare professionals involved in your treatment, where necessary.
With trusted service providers who support our website, appointment management, communication, or technical operations.
When required by applicable laws, regulations, or legal proceedings.
When necessary to protect the rights, safety, and security of our patients or clinic.

Any such sharing is limited to what is reasonably necessary for the relevant purpose.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

Remember user preferences.
Understand website traffic and visitor behavior.
Improve website performance and navigation.
Provide a better browsing experience.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or misuse.

Although we make every effort to safeguard your information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

8. Data Retention

We retain personal and medical information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide healthcare services, maintain appropriate records, and comply with applicable legal and regulatory requirements.

When information is no longer required, we take reasonable steps to securely dispose of or anonymize it, where appropriate.

9. Your Privacy Rights

Subject to applicable laws, you may have the right to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permitted.
Withdraw consent for certain uses of your information.
Raise concerns about how your personal information is collected or used.

To exercise these rights, please contact us using the details provided below.

10. Third-Party Links

Our website may contain links to third-party websites or services for your convenience. Sreeani Physiotherapy Clinic is not responsible for the privacy practices, content, or security of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

We may collect information relating to children when physiotherapy services are requested on their behalf by a parent or legal guardian.

Such information is handled with appropriate care and used only for relevant treatment, communication, and administrative purposes, subject to applicable laws.

12. Changes to This Privacy Policy

Sreeani Physiotherapy Clinic reserves the right to update this Privacy Policy from time to time to reflect changes in our services, website functionality, or applicable legal requirements.

Any updates will be published on this page along with the revised date. We encourage visitors to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Sreeani Physiotherapy Clinic

Phone: 98840 65430
Address: No 38, 1A, Ground floor, Arshiya Building, James Street, Srinivasa Nagar, Ram Nagar, Madipakkam, Chennai 600091.

We will make reasonable efforts to respond to your privacy-related enquiries.

Sreeani Physiotherapy

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